Get in Touch

Have questions about our products? Need help with custom orders? Our team is here to help. Reach out anytime!

Contact Information

Email Us

Send us an email anytime

dvotinst@gmail.com

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WhatsApp

Chat with us instantly

+86 158 20669823

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Phone

Call us in business hours

+86 158 20669823

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Location

Our workshop & office

Shenzhen, China

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Prefer Instant Messaging?

Chat with us on WhatsApp for the fastest response. Our team is available during business hours to answer your questions, provide quotes, or discuss custom orders.

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Business Hours

Monday - Friday 9:00 AM - 6:00 PM (GMT+8)
Saturday 10:00 AM - 4:00 PM (GMT+8)
Sunday Closed

* Response times may vary outside business hours. WhatsApp messages are typically answered within 24 hours.

Frequently Asked Questions

Find quick answers to common questions. Can't find what you're looking for? Contact us!

What is your shipping policy?

We offer worldwide shipping. Standard shipping takes 7-15 business days. Express shipping (3-7 days) is available. Free shipping on orders over $99 USD.

Do you offer wholesale or bulk discounts?

Yes! We work with photography studios and resellers worldwide. Contact us via WhatsApp or email for wholesale pricing and minimum order quantities.

Are your products safe for newborns?

Absolutely. All our props are crafted with baby-safe materials, non-toxic dyes, and smooth finishes. Safety is our top priority in every design.

Can I request custom props or colors?

Yes, we accept custom orders for unique colors, sizes, or designs. Contact us with your requirements and we'll provide a quote and timeline.

What is your return policy?

We offer a 30-day return policy for unused items in original condition. Custom/personalized items are non-returnable. Return shipping costs are buyer's responsibility.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account dashboard.

Do you have a physical showroom?

Our main workshop is in Shenzhen, China. While we don't have a public showroom, wholesale clients can schedule factory visits. Contact us to arrange.

How can I become a brand ambassador or affiliate?

We love partnering with talented photographers! Email us your portfolio and Instagram handle. We offer commission-based partnerships and free product exchanges.

Follow Our Journey

See the latest props, customer photos, and behind-the-scenes content on our social media channels.

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