Shipping Policy

1. Shipping Destinations

We currently ship to most countries worldwide, including:

If your country is not listed, please contact us at dvotinst@gmail.com to inquire about shipping options.

2. Shipping Methods and Costs

2.1 Standard Shipping

2.2 Express Shipping

3. Order Processing Time

Orders are typically processed within:

• In-Stock Items: 1-3 business days
• Made-to-Order Items: 5-10 business days
• Custom Orders: 10-15 business days (contact us for details)

Processing time does not include shipping time. You will receive a shipping confirmation email with tracking information once your order is dispatched.

4. Order Tracking

Once your order ships, you will receive:

• Shipping confirmation email with tracking number
• Link to track your package
• Estimated delivery date

For assistance with tracking, contact us at dvotinst@gmail.com or via WhatsApp at +86 158 20669823 .

5. Customs, Duties, and Taxes

Please note:

• Customs fees vary by country and are not included in our prices
• We cannot predict or control customs charges
• Packages may be delayed by customs processing
• Refused packages due to customs fees will not be refunded

We recommend checking with your local customs office for estimated fees before ordering.

6. Delivery Issues

6.1 Lost or Damaged Packages

If your package is lost or damaged:

• Contact us immediately at dvotinst@gmail.com
• We will file a claim with the carrier
• We will reship or refund your order once the claim is resolved

6.2 Incorrect Address

Please ensure your shipping address is correct:

• We are not responsible for orders shipped to incorrect addresses provided by customers
• Address changes must be requested within 24 hours of placing the order
• Returned packages due to incorrect addresses may incur reshipping fees

6.3 Delivery Delays

Delivery times are estimates and may be affected by:

• Customs processing
• Weather conditions
• Peak shipping seasons (holidays)
• Carrier delays

We are not responsible for delays caused by carriers or customs. Please contact us if your order has not arrived within the estimated timeframe, and we will investigate.

7. PO Boxes and Military Addresses

We ship to PO boxes and military addresses (APO/FPO/DPO) within the United States. For international PO boxes, please contact us to verify delivery options.

8. Holiday Shipping

During peak holiday seasons (Black Friday, Christmas, Chinese New Year):

• Processing and shipping times may be extended
• Cutoff dates for holiday delivery will be posted on our website
• We recommend ordering early to ensure timely delivery